Frequently Asked Questions

General Inquiries

  • What time do you open and close?

    Our office hours are:
    Temporarily Closed

    Our phone hours are:
    Monday-Friday: 8am-7pm
    Saturday: 8am-5pm
    Sunday: 10am-7pm

  • Do you allow pets?

    Yes, we do allow pets. There is an additional fee for each pet. The maximum number of pets is 2 per home. Please keep in mind that although we allow pets, there are certain breeds that are prohibited. This includes, but is not limited to, aggressive breeds. For mixed breed dogs, we require a vet statement identifying the breed of the pet. Our maximum weight limit is 100 lbs per pet. Exotic pets are prohibited and fish tanks that exceed 10 gallons will not be allowed.

  • What features/services are included in your homes?

    All of our properties come with standard appliances, upgraded features, and additional services which include:
    • Dishwasher
    • Oven / Range
    • Vent Hood
    • Garbage Disposal
    • Sprinkler systems
    • Connections for electric dryers and washing machines
    • Mowing and edging of the lawn (front and backyard)

    For a full list of what is included for a specific property please visit our website.

  • Are the prices negotiable?

    Our prices are not negotiable. The price listed on our website is the current rental rate for that property. Prices are subject to change without notice.

  • Do you offer short-term leases?

    Depending on the property, we may consider a short-term lease (less than 12 months) on a case by case basis, however there will be an additional charge.

  • What utilities am I responsible for?

    Tenants are responsible for setting up their electric, water, and natural gas services with vendors directly. All utilities must be turned on prior to the move-in date.

  • Do you offer online payments?

    Yes, we offer online payments through our Tenant Portal.

  • What should I do if I have a maintenance request?

    All maintenance requests must be submitted in writing through the Tenant Portal.

  • Are internet and cable services available in all new communities?

    We cannot guarantee, that newly developed communities will be ready to be serviced for phone, internet, and/or cable.

Viewing a Property

  • How do I schedule an appointment to view a home?

    You do not need an appointment to view a home. We allow “Self Showings” via Rently electronic lockboxes. You will be required to create a Rently account in order to view our homes and pay a one-time fee of $0.99. You can download the Rently app on your phone or sign up online at

    Once an account has been created you can select the home(s) you wish to view or add yourself to a waitlist. Showings are allowed from 8:00am – 8:00pm 7 days a week. All viewable homes will have a Rently Lockbox located on the front door.

  • What should I do after I view a property?

    After you view a property, please make sure all of the lights are turned off, the door is locked, and the key has been returned to the lockbox. You will be sent an online survey to let us know more details about your showing. You can now take the opportunity to return to our website and apply! Our homes are leased on a first come, first serve basis. A home is not reserved until an application has been approved, and a deposit has been paid.

Application Qualification & Requirements

  • How do I apply and what is the process?

    To apply online, first search for your desired property under “Find Your Home.”

    Once you have selected your property, click the blue “Apply” button located beneath the property pictures.

    An application does not reserve a home. Our homes are leased on a first come, first serve basis. A home is not reserved until an application has been approved, and a deposit has been paid.

    Please keep in mind that each person above the age of 18, who will be living in the home, are required to submit an application. Each applicant must have their own individual email address.

  • Do I qualify?

    Please refer to our “Qualification Requirements” page on our website.

  • How long does it take to process my application?

    It typically takes up to 48-72 business hours after submitting your application online to receive a response on your application.

  • How fast can I move in?

    You can move in as quickly as 48 business hours after your application has been approved provided that all of the requirements have been met and your full deposit has been paid; contingent upon the property being move-in ready.

  • Will I be getting a refund for my application fee?

    Application fees are non-refundable.

  • If I do not meet the income requirements, can I get a co-signor/guarantor?

    Guarantors will be accepted if an applicant does not satisfy the income criteria. Guarantors will not be accepted in lieu of credit or background. The guarantor’s income must be equal at least 4 times the monthly rent. An additional standard security deposit may be required. Please note that the guarantor will be required to pay an application fee and submit all documentation.

  • Do you take Section 8?

    We do not accept Section 8 or any housing vouchers.

How To Videos

Looking for Help? Check out our video below. And keep checking back! More videos to come in the near future!

  • How To Use RentMoney