COVID-19 Updates
COVID-19 Updates

Updated 5/1/2020

At Camillo Properties, the safety of our employees and tenants is of utmost importance.   As the state of Texas works to re-open businesses, the importance of safety remains unchanged.  While we have maintained operations as an essential business, we have taken additional precautions and implemented temporary procedures to protect our tenants and employees.  Our office will remain closed to visitors for the month of May.

How do I get the latest COVID-19 updates from Camillo Properties?

As we work through this event, we will continue to update our tenants via the website “COVID-19 Update” or through your tenant portal.  Please utilize these options to get the most current information.

What if I need to reach someone at Camillo Properties?

Our staff is working remotely and will continue to be available during normal business hours by email (preferred) or phone (if necessary).  We strongly recommend that you the email the person/department you are trying to reach for the fastest and most efficient response.

Please keep in mind that while our team is working remotely to continue business as normal, you may occasionally hear a dog bark or children in the background.  We appreciate your understanding.

How do I make my rent payment?

Rent payments are due on the first of the month in accordance with residential lease agreement. 

We will temporarily discontinue accepting cashier’s checks or money orders.  

Payments should be made online by logging into your tenant portal, click here.

Online e-payment convenience fee of $3.00 will be waived through the month of May.

Should you need to use cash, you may still use the Rent Money Voucher through your tenant portal.  

Online payments should be reflected immediately on your ledger.  

For only those individual accounts requiring payment by Cashier’s Check or Money Order, there is no change to your current payment process. For those specific payments, please allow up to 72 hours for your payment to be processed and reflected on your ledger.  

If you have other questions regarding your current lease, please click here.

What if I have a Service Request?

We also understand that while working through these changing circumstances, the need for service assistance at your home does not stop.  Please continue to submit maintenance requests (both emergency and non-emergency) through your online tenant portal.

Currently, in-person visits are only for facilitating Emergency Service requests.  We will be working through the month of May to address your non-emergency service requests.  Please understand that non-emergency service may look a little different than it used to.  We will be exploring innovative means that may include phone, “tele-maintenance” and exterior service items.  There may still be items remaining that will not be addressed until we return to normal business practices.  

For Emergency Service requests, our employees have the right to refuse access and reschedule if they deem it unsafe to enter the home.  When you submit an emergency request, we will ask you a few questions about your health and any exposure to COVID-19.  We will also require that prior to entering the home, occupants will need to wear masks to ensure the safety of our employees. 

We thank you for your continued understanding and willingness to cooperate during this unprecedented time.