COVID-19 Updates
COVID-19 Updates

Updated 3/26/2020

Camillo Properties highly prioritizes the safety and health of our tenants, clients, business partners and employees.  Due to the current “Stay Home, Work Safe ” order, our offices will remain closed until the order is lifted.  We will continue to follow the guidance of local, state and national officials as the COVID-19 pandemic continues.

How do I get the latest COVID-19 updates from Camillo Properties?

As we work through this rapidly changing event, we will continue to update our tenants via the website “COVID-19 Update” or through your tenant portal.  Please utilize both of these options to get the most current information.

What if I need to reach someone at Camillo Properties?

Our staff is working remotely and will continue to be available during normal business hours by email (preferred) or phone (if necessary).  We strongly recommend that you the email the person/department you are trying to reach for the fastest and most efficient response.

Please keep in mind that while our team is working remotely to continue business as normal, you may occasionally hear a dog bark or children in the background.  We appreciate your understanding.

How do I make my rent payment if the office is closed?

We will temporarily discontinue accepting cashier’s checks or money orders.  

Payments should be made online by logging into your tenant portal. Cick here.

Online payment convenience fee of $3.00 will be waived through the month of April.

Should you need to use cash, you may still use the Rent Money Voucher through your tenant portal.  

Online payments should be reflected immediately on your ledger.  

For only those individual accounts requiring payment by Cashier’s Check or Money Order, there is no change to your current payment process. For those specific payments, please allow up to 72 hours for your payment to be processed and reflected on your ledger.  

If you have questions regarding your current lease, please click here.

What if I have a Service Request?

Currently, we are only servicing Emergency Service Maintenance requests.  Our employees have the right to refuse access and reschedule if they deem it unsafe to enter the home.  When you submit an emergency request, we will ask you a few questions about your health and any exposure to COVID-19.

For NON-emergency requests, please continue to submit a maintenance requests through your online tenant portal.  These items will not be addressed until we return to normal business practices.