Frequently Asked Questions
Our office hours are:
Our phone hours are:
Depending on the property, we may consider a short term lease (less than 12 months) on a case by case basis. There will be an up-charge.
All maintenance requests must be made in writing using the Tenant Portal. Our Service team will respond within 3 business days.
All deposits must be in the form of a cashier’s check or money order. You have the option to bring to our office or send overnight. If you send overnight, we require an email with a copy of the money order/cashier’s check along with a copy of an overnight delivery slip. Please keep in mind that all of our properties are on a first come, first serve basis.
We do allow pets. There is an additional fee and deposit for a pet. The maximum number of pets is 2 per home. Please keep in mind that although we allow pets, there are certain breeds that are prohibited. This includes, but is not limited to, aggressive breeds. For mixed breed dogs, we require a vet statement identifying the breed of the pet. Exotic pets are prohibited and our maximum weight limit is 100 lbs. per pet. Fish tanks that exceed 10 gallons will not be allowed.
Application Qualification & Requirements
Unfortunately, we do not accept Section 8 or any housing vouchers.
To apply online, click on “Tenant Application”. We have a two-part process; Pre-Qualified and Approval. The Pre-Qualified process includes a background and credit check. Provided that the pre-qualifications have been met, we will proceed to the Approval process in which case you will be contacted via email to request supporting/additional documentation such as a legible copy of each applicant’s driver’s license over the age of 18, proof of income, application addendum, etc.
Please keep in mind that each person above the age of 18, who will be living in the home, are required to submit an application. Each applicant must have their own individual email address.
Please refer to our “Qualification Requirements” page on our website.
It typically takes up to 48-72 business hours after submitting your application online to receive a response on your application.
You can move in as quickly as 48 business hours after your application has been approved provided that all of the requirements have been met and your full deposit has been paid; contingent upon the property being move-in ready.
Unfortunately, we do not provide refunds for application fee’s.
Guarantors will be accepted if an applicant does not satisfy the income criteria. Guarantors will not be accepted in lieu of credit or background. The guarantor’s income must be equal at least 4 times the monthly rent. An additional standard security deposit may be required. Please note that the guarantor will be required to pay an application fee and submit all documentation.
Viewing a Property
In order to view a home, you must go online to our website. We do not accompany you during a showing. You have the ability to view our homes by yourself via Rently.
All of our homes have electronic lockboxes provided by Rently. You will be required to go online and register at Rently.com. It’s a one-time fee of $.99. Once you have signed up and registered, you can view up to 20 homes. Viewings must occur before 8:00pm.
After you view a property, please make sure all of the lights are turned off, the door is locked, and the key has been returned to the lockbox. Take this opportunity to return to our website and apply!
Unfortunately, our prices are not negotiable. The price listed on our website is what your rent will be for that property.
All of our properties come with standard appliances, upgraded features, and additional services which include:
- Garbage Disposal
- Vent Hood
- Mowing and edging of the lawn
- Sprinkler systems
- Connections for electric dryers and washing machines
For a full list of what is included for a specific property please visit our website at camillorentalhomes.com.
Tenants are responsible for setting up their electric, water, and natural gas services with vendors directly. All utilities must be turned on prior to the move-in date.